A Client/Account Service Manager is required to communicate with foreign clients and manage client projects to ensure that all requirements are achieved within the timeframe.
- Manage projects, taking responsibility that all clients requirements are met and that clients are delighted with the level of service. - Respond to all client enquiries within 24 hours (maximum) - Receive requirements from clients and communicate to other team members and factories - Follow up on all steps of a project, as required, to ensure that it is finished within the timeframe - Follow up any issue/claim raised by clients (no matter it is related to new projects or existing products) - Draft, edit and send marketing communications to prospective clients (direct ma
- 2+ years experience in international trade - Native-level English, German or Italian (Spanish or French would also be an advantage) - University degree - Very detail oriented - Strong sense of customer-service - Microsoft Excel skills
Preferences: - Team player - Can prioritize tasks - Fluent Mandarin - Account management, sales, or client service experience - Engineering or manufacturing experience - Familiarity with engineering drawings - Project management experience - Ability to anticipate and prevent manufacturing issues - Knowledge of bathroom product, architectural glass, aluminium, or hardware manufacturing would be advantageous
A locally competitive salary based on skills and experience will be negotiated with the successful candidate/s.
