THIS POSITION IS BASED IN ZHUHAI, GUANGDONG, CHINA.
A Client/Account Service Executive is required to communicate with foreign clients (mainly via email) and manage client projects to ensure that all requirements are achieved within the timeframe. Our company is a Zhuhai-based foreign-owned sourcing/manufacturing/quality control business specializing in bathroom products and component parts.
- Manage projects, taking responsibility that all clients requirements are met and that clients are delighted with the level of service.
- Respond to all client enquiries within 24 hours (maximum)
- Receive requirements from clients and communicate to other team members and factories
- Follow up on all steps of a project, as required, to ensure that it is finished within the timeframe
- Follow up any issue/claim raised by clients (no matter it is related to new projects or existing products)
- Draft, edit and send marketing communications to prospective clients (direct mail)
- 2+ years experience in international trade
- Native-level English, German , French or Italian (Spanish would also be an advantage)
- University degree
- Very detail oriented, likes detailed work
- Strong written communication skills
- Strong desire to help customers
- Proactive, energetic & logical
- Microsoft Excel skills
- Engineering degree and/or manufacturing experience
- Account management, sales, or client service experience
- Project management experience
- Familiarity with engineering drawings
- Fluent Mandarin
- Team player
- Can prioritize tasks
- Ability to anticipate and prevent manufacturing issues
- Knowledge of bathroom or hardware products
A locally competitive salary based on skills and experience will be negotiated with the successful candidate/s.
Highly experienced candidates may be considered for a Client/Account Service Manager position.
To apply, please email your resume and salary expectation to: [email protected]
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